No one likes being in customer service purgatory, but for owners of out-of-warranty Pixel Watches, they’ve had to talk or type out their problems and wants with agents to get their broken devices taken care of. From today on, those with aPixel Watch 2will be glad to know that they won’t have to deal with circular explanations and questions in order to get a properly functioning device again. Got a Pixel Watch 2 yourself? Here’s what you need to know.
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The old ways
Up until today, to initiate what’s officially a device replacement for damaged devices, you had two options. If you paid for a Preferred Care package, you could put in for a replacement by filling out a form with Google partnerAssurant. Otherwise, whether it was an in-warranty (which only really covers defects) or out-of-warranty claim, you had to talk with a customer service agent on the Google Store site – even if you bought your Pixel Watch at another retailer. And don’t even get us started aboutrepairing a Pixel Watch all by yourself.
The new way
While those two ways are still the only methods of obtaining a first-gen Pixel Watch replacement, Pixel Watch 2 owners now have a new option asdetailed by Googleand spotted byAndroid Authority. You’re now able to self-initiate the replacement process by completing a form on the Google Store website – saving you from an entire conversation, plus any time queuing up for a service agent in the first place.
Here’s how to get started on a replacement request:
Once your payment has gone through and Google receives your damaged Pixel Watch 2, the company will ship out your replacement.
The self-service process here is the same for those initiating repairs on other Pixel devices, though many will have the option of scheduling a repair at an affiliate uBreakiFix shop. That won’t be the case for the Pixel Watch 2.
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