How To Fix Amazon Prime Video Not Streaming In 4K
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There’s no need to give up and settle for lower quality videos. We’ll guide you through tracking down the issue, ranging from making sure that the title is available in 4K to checking whether the problem might be on your end. Once you’re able to determine the issue, you’re just a few quick steps away from a fix.
Make sure the content is available in 4K
Not all Amazon Prime Video titles are available in 4K quality. Older movies and shows often do not support that format, and even some newer flicks will still be unavailable for a variety of reasons ranging from licensing to technical difficulties. As a result, your title of choice might look less-than-perfect, not due to a fault on Amazon’s end, but simply because that title may not support 4K in the first place.
Amazon has a list of titles available in 4K, so checking whether the one you’re trying to watch is, is fairly easy. you’re able to see all the 4K offerings by heading over to theofficial Amazon website. The list is not very intuitive in the sense that you can’t check for specifics within the results as this is already a narrowed-down list. However, you can also simply type in the title of your movie or show into the search bar above to check whether it’s available on Prime Video and in 4K.
You can also search directly onAmazon Prime Video. Any variation of “4K,” “4K movies ultra HD,” “4K film,” or even something more specific like “4K romantic comedies” should produce a list of titles that you can watch right now. If you managed to locate your title on one of these lists and yet it still looks underwhelming, there may be other issues at hand.
Check your internet connection
If your title of choice is available in 4K, one of the most common culprits is internet connection. Streaming in 4K is more demanding than streaming in 1080p or less, so if you’re consistently not getting the results you were hoping for, check if your connection is up to the task. Amazon itselfrequiresa high-speed internet connection of at least 15 Mbps for streaming in 4K. If you’re on broadband, you almost certainly have it, but mobile connections can struggle to meet that requirement. There are a few steps for you can use to check, however.
Check whether your device supports 4K
Like every internet connection can handle 4K streaming, not every device can provide 4K quality.Amazoncalls for an “ultra HD TV with at least one HDMI input that supports HDCP 2.2 content protection standards.” This same requirement applies to the rest of your home theater setup, including sound bars and HDMI receivers. If you’re watching on a different device, such as a laptop or a mobile phone, the odds may also be stacked against you. In order to ensure you’re able to watch in 4K, check the following steps.
Reinstall the Amazon app
Assuming both your device and your connection are fine, the problem might be with Amazon. One way to verify everything is working on your end is to simply reinstall the Amazon Prime Video app. Steps to do this will vary from device to device. Keep in mind that if none of this helps, you might have tocontact Amazon Prime Videodirectly to receive more personalized customer support.
Reinstall Amazon Prime Video on a TV
Reinstall Amazon Prime Video on a smartphone or tablet
On a PC or laptop using Windows or MacOS, Amazon Prime Video is awebsiteand not a separate application. You won’t be able to reinstall it, but you can clear your cache and see if that helps you start streaming in 4K. There are some guides to help youclear your cache on Google Chrome,Firefox, andWindows 10. Clearing the cache won’t delete your saved passwords, but it will log you out of all services.
